– Start of the revocation for consumers –
Right of withdrawal
You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if the goods before the deadline – by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the item is sufficient to comply with the revocation period. The revocation is to be addressed to:
Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the goods or services received and any benefits (e.g. benefits of use), or are only able to return or surrender them in part or in a deteriorated condition, you must compensate us for the loss of value. You only have to pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality. Testing the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a retail store, for example. Goods that can be shipped by parcel are to be returned at our risk. You have to bear the regular costs of return if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of revocation. Otherwise, the return is free of charge for you. Items that cannot be shipped by parcel will be picked up from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt.
– End of the cancellation policy for consumers –
Notes on the exclusion of the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you.
Notes on returns
The modalities mentioned in this section (“Notes on returns”) are not a prerequisite for the effective exercise of the above right of withdrawal.
Customers are requested to notify the seller at firstname.lastname@example.org or call 0177-7117806 to announce the return before returning the goods. In this way, they allow the seller to assign the products as quickly as possible.
Customers are asked to return the goods to the seller as a prepaid package and keep the receipt. Upon request, the seller will reimburse the customer in advance for postage costs, unless they are to be paid by the buyer.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in the original packaging with all accessories. If the original packaging is no longer in the possession of the seller, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.